Our student information system, Powerschool, has recently changed some email settings on the back end. This has meant that when teachers emailed parents with class updates, the address that a response was sent to when a parent hits “reply” was not the teacher’s address anymore. Instead, it was sent to an email address that was heretofore non-existent. Thus, the response bounced and some of our high school parents were confused.
As were some of our high school teachers. 😉
First of all, we apologize for the confusion. Rather our bad for not catching the change as updates were happening to the system.
Second, here is how it will work from now on.
When a teacher emails parents via Powerschool, the email it is sent from (and thus the reply-to address) will actually be firstname.lastname@example.org. This is an unmonitored email address. If you simply click “reply” and send it off, you will now get an automated response alerting you to that fact.
However, at the bottom of the email message you will see a short line that says:
Sent on behalf of email@example.com
If you need to respond to the email or have a question for the teacher, please click on the email link given there to start a note to your child’s teacher. Don’t hit that oh-so-handy reply button. (Well, you can, but again, you’ll get that nifty-but-not-so-helpful automated response.)
We are aware that this is not very intuitive and not as oh-so-handy as that lovely “reply” button. However, since it’s the system we have, it’s the system we have to work with. 😉
If you have any questions about the process, you can contact our Powerschool Admin, Coleen Hein, at 250-564-0707 or firstname.lastname@example.org – we promise you won’t get an automated response to that email address!